WReading, Writing and a Risky Business                              Home Page

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Reading and writing are as necessary to business as eating and breathing are to life. They are a means of getting critical things done, learning what we need to know and sending messages. As much as we depend on the ability to read and write, each skill can be risky if we fail to realize the power behind every written word. 

Last week I read a business letter that was unlike any I had read before. It had been written by a novice supervisor, one that showed little regard for others. Due to the condescending tone of the message, it was apparent the writer was immature and inexperienced. The letter jeopardized the integrity of the well-known company that employed him.

Most likely that one letter will not harm this business. More than one, however, might. And it offers an excellent opportunity to evaluate what is written and the lasting impact on others:

Memos to employees: Never, ever allow new, untrained employees to send memos without a second opinion. Such scrutiny can redirect an inappropriate comment or recognize a personal attack. Memos should be direct, offer specific information and any action required. It should be more about a transfer of information and less about a personal agenda. It should be evaluated and weighed by someone who is a seasoned supervisor who understands your company policies as well as state and federal law.

Social networking: Sites such as Facebook, My Space and Twitter have become common. Not only are people using them personally, but more businesses are tapping into social sites as a way to raise awareness. These can be an effective tool as long as you recognize the risks. Given the lack of filtering, it’s best to be aware that people are often reckless in their comments and you should ensure someone is monitoring ongoing communication between your business and its users.

Words are a powerful tool, they can be used to build up as well as destroy. They can take you to a distant land and on a fascinating journey by way of a great book.  They are and should be an excellent tool in communicating to others, but should be edited and weighed as part of your company’s daily procedure.

Once something is put in writing, it’s permanent. Regardless of the venue, it becomes a part of your permanent record. What are you writing? If you read your Facebook wall five years from now, would you hire yourself? Do your memos reflect professionalism?  Does your attitude reflect a “speak now and think late” attitude?

Reading and writing can certainly be a risky business. They can also be used as life changing tools that build others up. Should you read and write every day? Yes!  But it’s up to you to turn risk into reward by understanding the power of the written word.